for Pandoo Bangla Learning App
1. Introduction
“Pandoo – Bangla Learning is Fun” is designed to help learners of all ages engage with the Bangla language through interactive lessons and games. We have developed a unique curriculum that tailors content to your demographic and interests to maximize your learning experience. We offer two types of experiences within the app:
- Free Version (Ad-Supported) – Provided at no cost, supported by ads displayed through Google AdMob.
- Paid Subscription Versions – Monthly, half-yearly, and yearly subscriptions unlocked through Google Pay (for Android) or Apple Pay (for iOS).
2. Acceptance of the Privacy Policy
By downloading, installing, or using our app, you accept the practices described in this Privacy Policy. If you do not agree with any portion of this policy, you must cease using the app and remove it from your device(s).
3. Information Collection and Usage
We collect certain information from you to provide and improve our services. This information may be provided directly by you or automatically collected when you use our app.
3.1 Personal Information
- Name and Email Address: Collected to create and manage your account, communicate important updates, and personalize your experience.
- Date of Birth: Used to send you special greetings on your birthday and unlock birthday-specific achievements or content.
- City: Helps us tailor region-specific celebrations, festivals, or other localized content.
- Phone Number: Serves as a secondary verification method and helps us verify that each account is associated with a real user.
Explanation: We may collect personally identifiable information, including but not limited to your name and email address. We use this data primarily to provide and enhance the service you receive.
While creating a user account, we also collect the Date of Birth, City, and Phone Number.
The date of Birth is collected to specially wish the user on his/her birthday. This allows us to make their experience more personalized. The user gets special greetings notifications on birthdays. Also, the user gets special stages and achievements to play.
The city is collected to understand the demography of the people learning Bangla. This also allows us to provide personalized greetings and content for any celebration or events specific to that city. For example, users from Dhaka will get exceptional content for Sakrain, while someone from Sydney will get content for The Australian Heritage Festival. Understanding user demography is crucial for us to develop a better curriculum for content that is more localized and personalized.
We collect the Phone Number as an extra layer of verification after the Name and Email address.
3.2 Third-Party Services
We integrate various third-party services and libraries to enhance our functionality and analytics:
- Google Play Services
- Google Analytics for Firebase
- Firebase Crashlytics
These services may collect data such as device identifiers, usage statistics, and crash reports. Each of these third parties handles and protects your data according to their own privacy policies.
4. Log Data
Whenever you interact with our app, we may collect Log Data to troubleshoot performance issues and improve our service. This data could include:
- Internet Protocol (IP) address
- Device name and model
- Operating system version
- App configuration and usage details
- Time and date of your use, and other diagnostic data
We use Log Data exclusively for analytics, monitoring app performance, and enhancing your user experience.
5. Cookies
While our app does not directly use cookies, certain third-party services we integrate (like AdMob or analytics providers) may use cookies or similar tracking technologies to gather information and enhance their offerings. You can choose to accept or decline cookies on your device, although refusing cookies may affect the functionality of some features.
6. Advertising (Ad-Supported Version)
We provide a free, ad-supported version of “Pandoo – Bangla Learning is Fun” through Google AdMob. AdMob may collect and use device identifiers, IP addresses, and other data to:Serve relevant advertisements based on user interests and usage patterns.
Measure the effectiveness of ads and monitor fraud or abuse.
Interest-Based Advertising:
AdMob may use your data to show you personalized (interest-based) ads. If you prefer not to see personalized ads, you can typically opt out within your device settings (for instance, by resetting your advertising ID on Android or enabling the “Limit Ad Tracking” option on iOS). Keep in mind that even if you opt out of personalized ads, you will still see general ads that may not be as relevant to you. For more details on how AdMob handles data, please review the Google Privacy Policy.
7. Subscriptions and In-App Purchases
We offer monthly, half-yearly, and yearly subscription plans. Users can unlock additional features, lessons, and premium content within the app through:
- Google Pay (for Android devices)
- Apple Pay (for iOS devices)
7.1 Payment Processing
All subscription and in-app purchase payments are processed securely through Google Play Store or Apple App Store billing. We do NOT directly access or store any sensitive payment details (such as credit card numbers). Instead, we rely on Google and Apple’s secure payment infrastructure.
7.2 Subscription Management
- Auto-Renewals: Subscriptions are set to automatically renew at the end of each billing cycle unless you disable auto-renew in your account settings for Google Play or Apple App Store.
- Cancellation: You may cancel your subscription at any time through the respective platform’s subscription settings. After cancellation, you will continue to have access to subscription benefits until the current billing period ends.
- Refunds: Any requests for refunds must be handled in accordance with the Google Play or Apple App Store refund policies. For support regarding refund, please email us at "pandoo.bangla@gmail.com"
7.3 Data Collected for Subscriptions
- Transaction ID and Purchase History: We may collect and store an identifier for your subscription or purchase, as well as basic information about its status (e.g., “active,” “expired,” etc.).
- Analytics: We may use aggregated data on subscription usage to understand user preferences, manage customer service inquiries, and improve our subscription features.
8. Service Providers
We may employ third-party companies or individuals to:
- Facilitate our Service
- Provide the Service on our behalf
- Perform Service-related tasks (like analytics, user support, hosting)
- Assist us in analyzing how our Service is used
These third parties have limited access to your personal data, solely for performing the assigned tasks. They are bound by contractual obligations to maintain the confidentiality and security of your information.
9. Security of Your Information
We prioritize protecting your personal data and apply commercially reasonable safeguards—such as encryption, secure servers, and strict access controls—to prevent unauthorized access, disclosure, or misuse. However, no method of data transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
10. Links to Other Sites
Our app may include links to external websites or services not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise reviewing the Privacy Policy of every site or service you visit. We assume no responsibility for the content, privacy policies, or practices of any third-party websites or services.
11. Children’s Privacy
We comply with international standards for children’s privacy protection. We do not knowingly collect personal data from children without appropriate parental or guardian consent, where required by applicable law. If you believe we have inadvertently collected such data, please contact us immediately, and we will promptly remove it from our servers.
12. Policy Updates
We may update or revise this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the “Last Updated” date. It is your responsibility to review this page periodically for any changes. Your continued use of our app following the posting of changes to this Privacy Policy signifies your acceptance of those changes.
13. Your Choices and Rights
- Account Deletion: You can request account deletion by contacting us at the email addresses provided below. Once your account is deleted, you will no longer have access to your learning progress or subscription benefits.
- Opt-Out of Personalized Advertising: You can adjust your device settings to limit ad tracking or reset your advertising ID. This is handled by your device's settings, not within our app.
- Unsubscribe: You can manage or cancel any subscription from your Google Play Store or Apple App Store account settings.
14. Contact Us
If you have any questions or concerns about this Privacy Policy, or if you wish to exercise any of your data protection rights, please contact:
mPower Social Enterprises Ltd.
Email: info@mpower-social.com
pandoo.bangla@gmail.com
Tinkers Technologies Ltd.
Email: shahriarsaurav@gmail.com
WhatsApp: +8801718787515
Thank you for using “Pandoo – Bangla Learning is Fun!” We are committed to safeguarding your data and providing a transparent user experience.